The primary roles and responsibilities of a software trainer include evaluating trainees to gauge the progress and effectiveness of training, designing training curriculum and specific modifications to improve efficiency, and receive customer complaints and resolve them by working with the Director of Client Services. Your resume format should highlight your competency levels in these roles. Other vital responsibilities include conducting error walkthroughs with the customer, opening cases in CRM and documenting customer issues, and replicating customer errors at the company and client site. Keep these roles in mind while finalizing your resume format. Other secondary duties include procuring client sign off whenever needed, supporting clients with transition projects for inclusion of product upgrade training and education, and closing cases in CRM whenever suitable. You must demonstrate key “trainer” skills while preparing your resume format, such as unrivalled communication and listening skills.